We developed our true-cloud solution, ContactWorld, to revolutionise the way organisations connect with their customers globally, enabling them to sell more, serve better and grow faster.
ContactWorld, a Cloud communications platform with 99.999% platform availability, is similar to the business models of Amazon, Google and Salesforce. Our customers benefit from enterprise-class communications and contact centre functionality, at a fraction of the cost of traditional systems:
- All you need is a telephone and an internet-connected device
- Support, upgrades and maintenance are covered in the monthly subscription fee
- Users can be added or removed easily with your business demands
ContactWorld for Service integrates with Salesforce Service Cloud to create the only global, true-cloud contact centre solution that delivers a personalised service to every enquiry. Calls, emails, and social media can be prioritised and routed to the most appropriate agent to deal with the enquiry, delivered with all of the customer history so every contact can be handled efficiently and professionally. Our customers see dramatic improvements in their core metrics like call handle time and first call resolution, while also improving customer effort scores and NPS.
ContactWorld for Sales increases the efficiency of inside sales teams by focusing on the right leads, automating the dialling process and presenting local calling numbers to increase pick-up rate. Management information is improved from detailed reporting and dashboards that allow for greater insight that supports better decision making. Our customers regularly achieve performance improvements of over 100% when using our technology.
NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has secured $30m in a new round of funding
NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that it has been named as one of Insights Success Magazine’s “20 Most Valuable Cloud Computing Companies”, a highly selective honour given to companies at the global forefront of innovation in cloud computing.
NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has been recognised in the prestigious Sunday Times Hiscox Tech Track 100, reflecting its rapid international expansion and commitment to driving innovation
NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology, today announced that Frank van Veenendaal will join as a Director to NewVoiceMedia's Board. Van Veenendaal served as Executive Vice Chairman of Salesforce for three years and held a number of executive leadership positions at the company since 2001, during which time he helped drive the company's considerable growth.
NewVoiceMedia, a leading global provider of cloud contact center solutions, has been honored twice in the ninth annual Stevie Awards for Sales and Customer Service. The company, which is revolutionizing how organizations connect with their customers and prospects, scooped Gold and Silver Awards in the 'Contact Center Solution - New' and 'Contact Center Solution - New Version' categories respectively.
Vaillant, one of the world's largest heating technology manufacturers, has transformed its customer experience with NewVoiceMedia’s cloud contact center solution ContactWorld for Service. The company, which prides itself on 'thinking ahead', is using the technology to successfully resolve over 600,000 inbound calls a year, while improving both customer and employee satisfaction.
NewVoiceMedia, a leading provider of cloud contact center solutions, today announced that MobileIron (NASDAQ: MOBL), the global leader in Enterprise Mobility Management (EMM), has achieved exceptional customer experience and sales improvement on an international scale with its cloud technology investments.
Leading cloud contact centre vendor NewVoiceMedia, announced today it has secured $50m in a Series E round of funding. The new investment will accelerate the company’s rapid international expansion, develop its portfolio of award-winning true cloud solutions and strengthen its infrastructure, sales, marketing and professional services capability in North America, APAC and EMEA
NewVoiceMedia, a global provider of cloud contact centre solutions, has secured $35m in a Series C round of funding led by new investor Bessemer Venture Partners (BVP) and joined by existing shareholders Highland Capital Partners Europe, Eden Ventures and Notion Capital
NewVoiceMedia is reporting record breaking end-of-year revenues approaching $10m and more than a 200% increase in new licence contract value. The business grew at more than twice that of the rapidly expanding cloud contact centre market rate according to industry analyst DMG Research.